Providing technical support to field service team
Sustaining business growth and profitability by maximizing value
Analyzing customer data to improve customer experience
Holding product demonstrations and training for employees & customers
Own customer success strategy for key and strategic accounts
Build strong relationships with customer technical and operations leadership
Drive system performance improvement and reliability
Provide advanced‑level technical support to field service engineers
Own end‑to‑end technical and non‑technical training strategy for service engineers
Create and govern training content

Bachelor’s degree / Diploma in Engineering (Mechanical, Instrumentation, Electronics, Electrical)
10–15+ years’ experience in HVAC and / or Integrated Building Management Systems
Strong experience in escalation management
Technical troubleshooting
Customer‑facing roles
Training delivery and capability‑building experience preferred
Exposure to digital services, networking, cybersecurity is an advantage
Business / management certification is a plus.

Technical Support Manager

Key skills