You are the first point of contact for our customers with questions about JUPUS — responding quickly, solution-oriented, and with a genuine commitment to quality.
You analyze technical and subject-matter inquiries, identify structured solutions, and guide customers through to final resolution.
You prioritize support tickets effectively, keep track of open issues, and ensure a high level of service quality.
You identify recurring issues, document best practices, and continuously improve our support processes together with the team.
You work closely with Onboarding, Customer Growth, and Product to systematically feed customer feedback into the development of JUPUS.
You help build and maintain help center articles, FAQs, and internal knowledge bases.

Customer focus: You understand that excellent support is a central success factor and interact with customers professionally, empathetically, and in a solution-oriented way.
Customer support experience: Ideally, you have at least 2 years of experience in a SaaS, tech, or software environment.
Strong technical affinity: You don’t need to be able to program, but you understand how software works, can follow technical relationships, and are comfortable with interfaces, APIs, and logs.
Structured working style: You work in an organized way, prioritize sensibly, and keep an overview even with many concurrent requests.
Problem-solver mentality: When something doesn’t work, you systematically analyze root causes and proactively look for solutions.
Startup mentality: You love a dynamic environment, take responsibility, and want to make a real impact.
Initiative & drive to shape things: You bring your own ideas, challenge processes, and help us build scalable support.
Passion for Legal Tech: Interest in new technologies and digital solutions is a must!
Strong communication skills: Fluent German and good English to support our customers effectively.

Grow with us: We offer numerous opportunities for development and the chance to help us completely rethink one of the world’s oldest industries.
Dynamic startup culture: Work in a motivated, collegial team where everyone supports each other.
Flexibility: Remote work and flexible working hours are part of our culture.
Modern equipment: A modern MacBook awaits you.
Stay fit: We cover your Urban Sports Club membership!

Customer Support Manager

Key skills