Customer Success, Email Support

Role Overview

• To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Respond timely both verbally and in writing to all customer inquiries.
• Communicating and coordinating with your manager as necessary.
• Familiar with Moniepoint products so that you can answer questions effectively.
• To manage all daily tasks and duties related to the process with strict compliance to guidelines.
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

Requirements

• A Degree in a relevant field
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience
• Compliance knowledge is an added advantage
• Attention to detail

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development