Key skills
PythonTableauVisual BasicAnalyticsBIPower BIJiraCommunicationPresentation SkillsSales
About this role
Role Overview
- Join the client services team and work with sales, product and data science support teams
- Focus on client onboarding, retention and act as BMLL’s eyes and ears within a customer account
- Work cross-functionally with multiple teams to ensure alignment with customer objectives
- Build out a strategic view of accounts to ensure long-term success
- Act as a trusted business advisor for assigned customers
- Engage with customers to ensure product usage, track key success metrics/outcomes
- Conduct periodic account reviews
- Champion the cause of the customer internally and ensure client impact is considered in decisions
- Report to the regional Head of Sales
Requirements
- Strong understanding of pre
- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor’s degree or above or equivalent work experience
- Ability to build strong relationships externally with customers’ key stakeholders and internally with multiple teams
- Excellent communication and presentation skills
- Good technical skills required to support BMLL’s range of products (Python, APIs, UI)
- Strong organisation skills
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
- Experience in a sell-side or buy-side quant or analytics role (desirable)
- Proficiency in Hubspot, JIRA, Slack and G-Suite (desirable)
- Familiarity with BI tools, such as Tableau or Power BI (desirable)
- Proficiency in Microsoft Excel and Visual Basic (desirable)
Tech Stack
- Python
- Tableau
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Discretionary Bonus
- Pension Scheme
- Private Medical Insurance
- Work remotely abroad for up to 40 business days each year
- Life Insurance
- Childcare Nursery Scheme
- Combination of remote and London-based office working, with 2 days in the office per week.
- A yearly Well-being Physical Activity budget
- Continuous learning through funded training and challenging projects
- Collaborative culture
- Weekly team lunches
- Free Fruit, snacks, and drinks provided throughout the day (When office-based)
- Regular Team Socials
- Cycle to Work Scheme