Address all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager.
Perform necessary clerical duties in the office.
Perform various yard functions, including Loader Operation, ensuring key information is recorded on incoming vehicles.
Assist with upkeep and maintenance of vehicles throughout the sale process.
Provide various customer support services through mail, telephone, and direct personal contact.
Process orders and assignments and enter data into the computer system.
Respond to customer questions, complaints, and requests.
Process all necessary paperwork for auction day, securing necessary approvals.
Detail vehicles to improve their appearance for auction.
Operate passenger vehicles to move them around the facility.

Strong leadership skills.
Superior time management skills.
Ability to work independently.
Strong proficiency in problem resolution.
Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
Willing to learn how to operate a forklift (Within 90 days of starting position).
General mechanical knowledge of makes and models of vehicles required.
Experience in the equipment rental or construction industry and/or related field preferred.
Basic automotive repair skills preferred.
Previous forklift operating experience.
Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint.
Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
This position involves outdoor work in all types of weather.

Branch Operations Assistant

Key skills