1st Level Support – Design Solutions
Germany
Full Time
2 hours ago
No H1B
Key skills
Collaboration
About this role
Role Overview
- 1st-level customer support for design solutions
- Handling incidents and service requests
- Analyzing incidents and user inquiries
- Close collaboration with 2nd-level support
- Documentation in a Known Error Database
- Supporting knowledge management
Requirements
- Completed commercial or industrial vocational training
- Alternatively: career changers with experience in the furniture/kitchen industry or in IT support
- Strong IT affinity and a passion for software and data
- Excellent analytical skills
- Independent working style with a strong customer focus and team spirit
- Very good German and good English skills, both written and spoken
Benefits
- Modern working environment on an adjacent business park
- Flexible and mobile working
- Holiday and Christmas bonuses
- Company pension scheme
- Employee savings contributions (Vermögenswirksame Leistungen)
- Various discounts (e.g., at the nearby gym)
- Free water, coffee & tea and fresh fruit for all
- Free parking