Complete QC reviews of finalized loss analysis to safeguard Freedom’s assets and ensure compliance with insurer requirements
Manage incoming volumes ensuring even distribution to team members
Present regulatory changes to team leadership and provide assessment of team impacts
First level escalation point for team case issues and rebut insurer curtailments for all government insured filed claims, including conveyance, claims for advances, loss mitigation and non-conveyance claims
Quality Control review for completed loss analysis reviews including supplemental claims to reduce loss exposure and ensure Freedom recovers all government insurance benefits
Design and prepare reporting to team leadership on volumes, analyst portfolio flows and SLA compliance
Assist in compiling claims data for government claims audits, in addition reviewing auditor’s findings and providing rebuttal responses
Oversee monthly write offs of remaining balances once all claims and supplemental funds received on an account
Act as a subject matter expert to the Loss Analysis department to ensure compliance on all claims filings
Assist team leadership in designing and testing new technology solutions
Correspond with vendors and site employees
Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations
Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures
Ability to work necessary hours to ensure success
Comply with all company policies and procedures
Maintain regular and punctual attendance
Requirements
High School diploma or equivalent required
Bachelor’s Degree from a Four (4) year College or University preferred
Minimum of six (6) years of experience in the rebuttal of compensatory fees and curtailments process, investor claims processing, auditing, and loss analysis reporting; or equivalent combination of education and experience
Strong understanding of FHA, VA and GSE claims guidelines
Excellent organization skills
Attention to detail with a high level of accuracy
Excellent communication skills
Analytical and Problem-Solving skills
Works well in a team environment
Ability to meet deadlines in a fast-paced environment
Ability to manage time well and prioritize tasks
Microsoft Office experience and advanced Excel knowledge
Ability to effectively present information to supervisory
Ability to write reports and correspondence
Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies, and procedures
Ability to calculate basic financial figures and amounts
Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work with little supervision
Ability to meet critical departmental and federal timelines with accuracy and efficiency
Ability to build relationships with both internal and external clients/vendors