Customer Service Trainee

Role Overview

• Provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more
• Receiving, investigating and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone
• Ensuring all customer communication is clearly documented
• Educating caller to ensure resolution is achieved on first contact
• Must be able to pass required testing
• Participation and attendance are mandatory
• Work overtime as required

Requirements

• 1 year
• Experience in a customer service support role is required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations

Benefits

• Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers