Customer Service Officer

Role Overview

• Delivering premium support to elite customers with tailored, high-quality service.
• Managing customer enquiries via phone, email, chat, and digital platforms.
• Promoting value-added services and driving e-commerce adoption.
• Collaborating with internal and external stakeholders to resolve service issues.
• Supporting leadership tasks and maintaining performance during absences.
• Contributing to training, onboarding, and continuous improvement initiatives.
• Ensuring compliance with procedures and upholding quality and safety standards.

Requirements

• Strong customer service skills with a proactive, solution-focused mindset.
• Excellent written and verbal communication abilities.
• The ability to manage multiple tasks and work effectively under pressure.
• Experience using Microsoft Office and familiarity with digital communication tools.
• Strong collaboration skills for working with internal teams and external partners.
• Attention to detail and commitment to procedural compliance and quality standards.
• A customer-centric attitude with the confidence to handle complex or escalated issues.

Benefits

• Flexible Working Options
• Additional Leave Days
• Paid Parental Leave
• Annual Health Checks
• Complimentary gym access
• Discounted parking
• Novated car leasing
• Social Club events held all year round
• Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
• Study leave and study reimbursement
• Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
• Access to 3000+ learning resources and courses
• Career development opportunities across Asia Pacific, Europe and other office locations globally