Key skills
Communication
About this role
Role Overview
- Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges
- Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business
- Responsible for client renewals and retention
- Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership
- Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
- Drive revenue growth through existing product optimization
- Successfully uncover and qualify opportunities for growth to deliver great client value
- Conduct and lead all client business reviews and account plans to optimize value with the client's book of business
- Ensure industry leading quality service delivery and client satisfaction
Requirements
- Bachelor's degree in business or health care administration or related field
- 10+ years in client management role
- Extremely knowledgeable in the Payer and TPA space
- Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
- Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
- Excellent written and verbal communication skills
- Excellent presentation, public speaking, and meeting management capabilities
- Ability to tailor messages to audiences
Benefits
- 401k plan with employer match
- flexible paid time off
- holidays
- parental leaves
- life and disability insurance
- health benefits including medical, dental, vision, and prescription drug coverage