Product Manager – Pharmacy

Role Overview

• Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
• Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
• Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
• Design and optimize workflows for:
• Patient eligibility & enrollment
• Income verification & documentation management
• Free drug ordering, dispensing, and replenishment
• Compliance tracking and audit readiness (GxP / GDP awareness)
• Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
• Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
• Translate complex program requirements into scalable, configurable product solutions
• Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
• Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
• Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
• Drive alignment across stakeholders in a highly matrixed environment
• Own full lifecycle: discovery → requirements → build → launch → optimization
• Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
• Use data to continuously improve product performance and patient outcomes
• Act as a trusted advisor to pharmaceutical clients
• Support implementations, workshops, and QBRs
• Translate product capabilities into clear business value and outcomes
• Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
• Write high-quality user stories, acceptance criteria, and business requirements
• Leverage tools such as Jira, Confluence, Aha!, Productboard

Requirements

• 7+ years of Product Management experience, preferably in healthcare technology or B2B SaaS
• Direct experience in life sciences/pharma services, specifically: Patient Support Programs (PSPs), Patient Assistance Programs (PAP) and/or Free Goods / free drug dispensing workflows
• Strong understanding of Hub services (benefits verification, PA, copay, PAP)
• Strong understanding of Specialty pharmacy and manufacturer ecosystems
• Experience working in regulated environments (HIPAA, GxP, GDP, etc.)
• Proven ability to translate complex operational workflows into scalable product solutions
• Strong stakeholder management and client-facing experience
• Experience working in Agile/Scrum environments
• Experience with Pharmaceutical manufacturers or hub service providers
• Experience with Specialty pharmacies or distribution networks
• Familiarity with EMR/EHR integrations, claims data, and patient-level data workflows
• Familiarity with FHIR / HL7 interoperability standards
• Experience with Digital patient engagement tools (apps, portals, messaging)
• Experience with Outcomes reporting and analytics dashboards
• Experience with Automation or AI-driven workflow optimization
• MBA or advanced degree in healthcare, business, or life sciences

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to impact patient outcomes through data-driven healthcare technology.
• Collaborative and mission-driven culture that values innovation and continuous learning.
• Access to cutting-edge cloud technologies and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities