Serve as a primary point of contact for travel-related inquiries, providing exceptional customer service and support to HHS employees and stakeholders.
Analyze and interpret Federal Travel Regulations (FTR) to ensure program compliance and provide clear guidance to travelers.
Design, create, and maintain a variety of program-related documents, including policy summaries, training materials, and executive-level presentations.
Analyze and manage complex datasets related to travel operations and client services.
Conduct efforts to uncover cost-saving opportunities and operational inefficiencies.
Monitor key performance indicators (KPIs) and support data-driven decision-making.
Collaborate with program managers, vendors, and IT to gather business requirements and translate them into analytical solutions.
Recommend and implement process improvements and automation.

5+ years of progressive experience as a Travel Analyst, preferably in a government (DOD or Civilian) or public sector environment.
Strong experience with the Federal Travel Regulation (FTR) or Joint Travel Regulations (JTR) and providing guidance on travel and relocation policies.
Proven experience in a customer-facing role, providing high-level support and resolving complex inquiries.
Exceptional ability to design and create professional documents, reports, training materials, and executive-level presentations using tools like MS Word and PowerPoint.
Strong attention to detail and problem-solving skills.
Excellent written and verbal communication skills, with the ability to present complex data in a clear and concise manner.
Must be able to work independently with limited direction; ability to multitask is critical.
Ability to lead and work collaboratively with a team.
Experience with Federal employee relocation processes.
Process Mapping Experience (e.g., Visio).
Ability to read data, analyze it, and translate it into key business decisions.
Experience working with government-related travel programs.
Experience with data visualization tools such as Power BI or PowerPoint.
Proficiency in Microsoft Excel including PivotTables and formulas.
Ability to extract, clean, and analyze datasets from multiple sources to identify program trends and behaviors.

Travel Systems Analyst

Key skills