Own the client relationship
Serve as the primary point of contact for a portfolio of SMB, enterprise, and agency customers.
Lead onboarding, ensuring a smooth transition from Sales to Client Success and rapid time-to-value.
Train clients on ProductWind’s platform and workflow best practices.
Guide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance.
Proactively analyze account health and campaign performance to identify optimization opportunities.
Provide strategic recommendations that empower clients to become platform champions and product experts.
Encourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals.
Translate performance data into clear, actionable insights for clients.
Build trusted advisor relationships with key stakeholders, influencing strategic decisions.
Proactively address engagement risks and maintain account health.
Identify and execute upsell, cross-sell, and expansion opportunities.
Partner with Operations, Sales, and Product to share customer insights and influence product innovation.
Act as the voice of the customer internally, advocating for features and improvements that enhance client outcomes.

3+ years in client success, account management, or eCommerce campaign management.
Hands-on experience with Amazon and other marketplaces (Target, Walmart preferred).
Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience highly beneficial for guiding clients—though day-to-day execution is handled by another team.
Proven ability to manage multiple accounts and campaigns in a fast-paced, high-growth SaaS environment.
Strong communication, problem-solving, and project management skills.
Ability to analyze performance data, conduct account audits, and present actionable recommendations.
Self-starter who thrives in ambiguity and adapts quickly to change.
Able to travel ~25% and based in a location with reliable travel access to major hubs.

Client Success Manager, eCommerce

Key skills