Accounts Receivable Specialist

Role Overview

• Monitor AR aging reports and proactively follow up on overdue balances
• Implement structured strategies to manage aged debt and minimise debt exposure
• Maintain regular contact with customers via phone and email, including issuing reminder notices for outstanding balances
• Secure payment commitments and accurately document all collection activity in financial systems
• Identify high-risk or delinquent accounts and escalate appropriately
• Assess severely overdue accounts and provide recommendations regarding bad debt write-offs in line with policy
• Work cross-functionally with Customer Success to manage at-risk accounts while maintaining a strong customer experience
• Identify billing discrepancies or disputes impacting payment
• Investigate customer issues in partnership with the Billing Specialist and internal stakeholders
• Process approved credit notes in accordance with company policy
• Track dispute resolution progress to ensure timely recovery of outstanding amounts
• Manage and resolve issues identified during customer contact to remove barriers to payment
• Take ownership of end-to-end receipting of customer payments across all entities
• Allocate incoming payments accurately against customer accounts
• Reconcile customer accounts and resolve unapplied or misapplied cash
• Support month-end AR reconciliations in partnership with the Revenue Accountant
• Manage the shared accounts inbox, responding to customer and internal queries promptly and efficiently
• Capture all relevant information in financial systems to maintain accurate records
• Provide clear, professional communication to both external customers and internal stakeholders
• Provide aging summaries and collection forecasts aligned to revenue targets
• Highlight trends in delayed payments and emerging credit risks
• Assist with continuous improvement of systems, controls and working practices.

Requirements

• Experience in Accounts Receivable or similar role
• Excellent customer service skills, with a polite, tactful, and firm manner
• Confidence, professionalism, and perseverance
• Strong Microsoft Excel skills
• Excellent written and verbal communication skills, both face to face and over the phone
• Confident, approachable, and professional manner
• Resilience and drive to deliver brilliant service
• Questioning approach and use of own initiative
• Excellent attention to detail
• Ability to manage their own workload, prioritise and work well under pressure
• Bachelor's degree in Finance, Accounting, Business Administration, or related field (Desirable)
• Experience in NetSuite (Desirable)

Benefits

• Robust medical, dental, vision offerings
• 401K with company match
• Flexible working and PTO
• Take your birthday off
• Frequent team building events
• Fantastic training and development opportunities