Accounts Receivable Manager

Role Overview

• Train, direct and oversee the accounts receivable and cash application team
• Making hiring decisions, providing feedback on performance; development to ensure career growth and promote succession planning
• Creating weekly schedule for the Accounts Receivable Team for business coverage
• Completes performance reviews and time management needs for the team
• Running credit cards for authorization for online ordering accounts; processing credit card payments
• Regularly monitors unapplied cash and provides assistance when needed
• Working with multiple departments to gather information for customers to answer questions and resolve issues
• Daily outbound accounts receivable and collection calls and emails to customers regarding account status and providing payment details
• Prepare and present account status reports to management upon request
• Maximize recoveries through customer contact, skip tracing, or other means necessary
• Work with customers to reschedule, rewrite, or extend payments when necessary
• Utilize customer portals to submit and re-submit invoices and supporting documents for payment
• Support daily credit activity to include review and release of pending orders as well as day to day credit and collections duties
• Develop action plans to cure delinquency while following proper processes and procedures
• Coordinate with Credit, Sales, dealers, and other personnel to effectively utilize all resources to maximize productivity
• Releasing orders for customers; working with management for approval on exceptions
• Create demand letters and formulate emails to contact customers regarding delinquency
• Document all interaction with customers and vendors to ensure reporting accuracy
• Make recommendations to Senior Management and Asset Management in regard to securing collateral when appropriate
• Other duties as assigned

Requirements

• College Degree or equivalent work experience desired
• 5+ years of previous accounts receivable or collections experience required; experience within distribution industry highly preferred
• Excellent communication, organization, analytical and problem-solving skills
• Ability to coach team members to both be assertive and guest focused
• Excellent organization, multi-tasking, attention to detail and follow up skills
• Ability to prioritize and manage multiple responsibilities
• Intermediate knowledge of MS Office (Word, Outlook, Excel, Teams)
• Bilingual in English & Spanish a plus

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options