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Junior Business Consultant at Grupo ICOM | JobVerse
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Junior Business Consultant
Grupo ICOM
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Junior Business Consultant
São Paulo, São Paulo, Brazil
Full Time
16 hours ago
No Sponsorship
Apply Now
Key skills
R
Customer Success
About this role
Role Overview
Manage a portfolio of up to 120 clients, ensuring organization, timely follow-up, and adherence to deadlines;
Provide daily support via WhatsApp, communicating clearly, promptly, and in accordance with established processes;
Lead onboarding and closing meetings, aligning expectations and evaluating results;
Develop and monitor personalized action plans over a 6-month period;
Record and keep client information up to date in the system;
Monitor individual performance indicators and act to correct deviations;
Provide occasional support in creating social media content;
Participate in events, masterclasses, and institutional initiatives.
Requirements
Experience in customer service, support, or the education sector;
Experience handling critical channels or Customer Success is a plus;
Basic Google Sheets skills;
Professional writing for corporate WhatsApp.
Benefits
Life insurance
Sesc membership/partnership
Day off on your birthday
Maternity/newborn kit and gift basket
Health insurance (Bradesco)
Wellhub
Company-wide (collective) vacation
Meal allowance
R$35.00/day
Mobility allowance
no 6% deduction
Boon (wellness, health, and development)
Apply Now
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