Conduct high-volume outreach to journalists and media professionals.
Build and maintain relationships with reporters, editors, and other media contacts.
Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs.
Help onboard new users and encourage adoption of the Qwoted platform as part of their day-to-day workflow.
Assist with platform demonstrations and follow-up for interested media contacts.
Monitor and triage inbound requests, escalating urgent or sensitive issues when needed.
Identify, review, and surface high-quality expert responses to support journalists using the Qwoted platform.
Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source Requests are underperforming to help improve outcomes.
Assist in curating and highlighting the most useful expert contributions to improve journalist experience.
Track outreach activity, user engagement, and support trends.
Assist with reporting on key performance indicators including outreach activity, demos, signups, source requests, and ongoing usage.
Help improve processes and identify opportunities to strengthen the media user experience.

2 to 4 years of experience in cold outreach, customer-facing support, or platform onboarding
Experience in journalism, PR, communications, media relations, customer support, or a related field is a plus
Confidence communicating with high paced professionals
Comfort with high-volume outreach and managing multiple conversations at once
Strong written and verbal communication skills
Highly organized with strong attention to detail
Able to work independently while also collaborating closely with internal teams
Proactive, resourceful, and service-oriented
Interested in media, storytelling, and helping users get value from a platform is a plus
Entrepreneurial spirit with the ability to self-manage time and work independently.

Business Development Manager

Key skills