Business Development Manager - Retail Services (Remote*)

Office Depot is a leading provider of products and services through an integrated business-to-business distribution platform. They are seeking a Retail Services Business Development Manager to drive new business revenue and develop service offerings within a dedicated market, focusing on SMB to mid-market customers through direct outreach and relationship development.

Responsibilities:

• Contacting new customers from lead queue entries or existing customers to discover sales opportunities through ongoing relationship building
• Generating quotes for project sales opportunities through price research in internal systems
• Leading sales presentations through prepared slides designed around strategic customer solutions
• Leveraging cross functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech)
• Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations
• Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot’s products and services as tailored business solutions
• Proactively create awareness of Office Depot’s services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status
• Accurately input and maintain customer records in Salesforce to ensure accurate and ongoing outreach
• Update records on internal lead queue to maintain consistent communication with store teams
• Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions
• Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals
• Participate in district calls to highlight current program attainment and celebrate recent sales successes
• Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions
• Collaborate with GMs and store teams on lead identification techniques and submission processes

Requirements:

• High school diploma or equivalent required
• Minimum 3 years of professional B2B outside sales experience
• Strong, proven sales skills with consistent high performance and results
• Expertise in professional, consultative selling across both short and long sales cycles
• Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
• Strong public speaking, presentation, objection-handling, and written/verbal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Takes initiative with excellent time and self-management
• Able to collaborate effectively with peers and management while navigating complex organizations
• Bachelor's preferred in Business, Marketing, Communications, Sales, or related field
• CRM experience preferred (e.g., Salesforce)
• Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams