Samhammer AGRemote
Customer Support Specialist – International
Germany
Full Time
3 hours ago
No Sponsorship
Key skills
CCRM
About this role
Role Overview
- Handle international customer inquiries via phone, email, and chat
- Quickly identify customer needs and provide professional advice
- Document interactions and cases in ticketing and CRM systems
- Monitor and coordinate open issues
- Work closely with the team and specialist departments
- Contribute feedback to continuously improve processes
Requirements
- Strong service orientation
- Some prior customer service experience preferred
- Team player; comfortable in an open, collaborative company culture
- Ability to work independently and take ownership
- High flexibility regarding working hours
- Fluent in German and English (C-level); French and Italian skills are an advantage
Benefits
- Company e-scooter
- Relaxation/quiet room
- Digital offerings and partnerships with employee benefits platforms