Key skills
JamfOktaCommunication
About this role
Role Overview
- Serve as the initial point of contact for helpdesk support across the organization on a daily basis.
- Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack.
- Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch.
- Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects.
- Maintain and contribute to internal IT documentation and knowledge base.
- Support user access management and provisioning through identity and access management tools.
- Assist with security and compliance initiatives including SOC2 as needed.
- Promote a collaborative, inclusive, and approachable IT culture across the organization.
Requirements
- 3-5 years of relevant IT support experience
- Hands-on experience with Okta, Google Workspace, and Jamf
- Experience managing endpoints in a Mac-first environment
- Strong communication skills — written and verbal
- High learning agility and genuine curiosity about technology
- Ability to work independently and self-sufficiently in a fully remote environment
Tech Stack
- Jamf
Benefits
- Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
- A work-from-home stipend.
- An employer-paid healthcare package.
- Of course, Bird ride credits to get you where you need to be!