OEM Support Specialist

Role Overview

• Provide onsite technical guidance or support for all ARINCDirect products and services.
• Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINCDirect applications to a varied customer base.
• Candidate will be identifying and working problems in both the flight deck and cabin environments.
• Manage relationship within your assigned OEMs, completions centers, and service centers.
• Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
• Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
• Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace
• ARINCDirect staff, and the ARINCDirect business unit.
• Identify obstacles to product growth and propose solutions/action items.
• Serve as a customer advocate.
• Assist with Technical Publication writing and updating.
• Assist other regional managers when necessary.
• Coordinate the ARINCDirect account activation/commissioning processes.
• Submit required forms, configure, test, and train customers.
• Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills.
• Manage multiple accounts and activities simultaneously.
• Provide excellent communication and interpersonal skills to internal and external customers.
• Travel approximately 40%.

Requirements

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Candidate must have four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience and four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.
• Experience working with computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications.
• Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales/brokerage, aviation management, aircraft completions, FBO operations, or related field position.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!