Developer Success Manager

Role Overview

• Use AI to produce quality content. You’ll write reusable prompts and skills that docs contributors can use to ensure their content meets Ably’s quality standards.
• Understand how developers experience Ably. You'll empathise with how developers work, understand their workflows, and use that understanding to identify friction, suggest improvements to onboarding flows, and remove barriers to adoption. A key part of this role is being able to think like a developer and credibly engage with a technical audience.
• Use data to drive decisions. Data and monitoring are your primary tools and you'll use them to identify at-risk accounts, product-qualified leads, and expansion opportunities across the self-service segment.
• Design and run automated engagement programs. You'll help design onboarding sequences, in-app messaging, and email nurture campaigns that guide developers from sign-up to first value and beyond. You'll continuously experiment with these flows using AI to iterate at pace.
• Drive activation, adoption, and retention. You'll track and optimize conversion funnels, run experiments with nurture flows, and build early warning systems that flag churn risk before it becomes revenue loss.
• Improve the self-service experience end to end. You'll identify friction points in the product, docs, and onboarding flows, and work directly with other teams to address them. You'll advocate for changes that make Ably delightful for developers to use and succeed with on their own.
• Feed insights back to the business. You'll share usage data, trends, customer feedback, and insights from customer insights and calls to influence roadmap decisions and go-to-market strategy.
• Support a product-led sales motion. You'll design automated journeys triggered by usage signals, identify expansion opportunities, and hand qualified leads to the sales team when accounts show signs of outgrowing self-service.

Requirements

• A technical background so that you can understand and credibly engage with developers.
• Experience in a product-led growth, DevRel or technical marketing role; ideally within a self-serve or developer-focused SaaS business.
• A strong analytical mindset, with hands-on experience using product usage data and tools to understand and act on customer behaviour.
• Experience of using AI as part of your workflow and an understanding of how it can accelerate your research, experimentation and analysis. Ultimately how it can assist you to iterate and ship faster.
• A genuine empathy for developers and technical users, and an understanding of what great developer experience looks like.
• A proactive, self-directed approach.
• Strong cross-functional collaboration skills, and the confidence to engage and speak directly with developers.

Benefits

• A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you.
• Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme.
• Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday).
• Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover.
• Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably.
• Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset.
• Private healthcare with BUPA.
• Medical cash plan to cover a range medical and dental costs.
• Mental wellbeing coaching and counselling from Self Space.
• Monthly wellbeing budget via Juno.
• Life assurance and income protection.
• Access to Tech & Cycle to Work schemes.
• Weekly snack allowance for our end-of-week “Need To Know” meeting.
• A fully-paid one-month sabbatical after five years with Ably.