Danfoss is seeking an experienced Customer Success Manager to lead their Power Solutions team. The role involves managing a global team to provide superior service and support to customers in the Data Center market, ensuring efficiency in operations and enhancing customer success.
Responsibilities:
- Lead, mentor, and coordinate a global team of Rapid Response Coordinators and Customer Service team to ensure service levels and accuracy in daily operations
- Help develop and lead a scalable field support function that strengthens customer adoption, accelerates issue resolution, and enhances overall customer success
- Create a cooperative, team based culture based on providing superior service and response that is aligned with overall group strategy
- Follow standard work that exists and identify and develop new processes to drive efficiency and support unique market needs where required
- Guide team on proper approach to handle customer escalations and directly engage with strategic customers proactively to resolve elevated issues
- Report out customer feedback to internal stakeholders to help guide continuous improvement that aligns with customer expectations
- Work with global operations, sourcing and quality team to align on providing timely, accurate answers to customer escalations in an efficient and streamlined process
- Support the Sales and Application Engineering team as partners for success
- Allocate workload delegation, monitor KPIs, and conduct regular performance reviews
- Provide coaching, training, and guidance to improve team capabilities and service effectiveness
- Supervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries
- Handle internal conflict resolution, and ensure a positive work environment
- Strengthen customer relationships through proactive communication and service excellence
- Guide the team in accurate documentation of inquiries, complaints, and transactions
- Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports
Requirements:
- Excellent verbal and written communication
- Expertise in SAP SD (mandatory)
- Experience managing a diverse, multi-region team is required
- Fluency in English mandatory
- Ability to travel internationally is required
- Bachelors Degree (preferably in Sales and Marketing)
- Analytical skills (Excel, reporting tools)
- Strong Problem solving and troubleshooting skills
- Multitasking and attention to detail
- Continuous learning/ Growth mindset
- Fluency in Chinese is a plus
- Some experience working in operations, sourcing and/or QC management is preferred
- Preferred 7–8 years of related experience