Customer Success Manager

Danfoss is seeking an experienced Customer Success Manager to lead their Power Solutions team. The role involves managing a global team to provide superior service and support to customers in the Data Center market, ensuring efficiency in operations and enhancing customer success.

Responsibilities:

• Lead, mentor, and coordinate a global team of Rapid Response Coordinators and Customer Service team to ensure service levels and accuracy in daily operations
• Help develop and lead a scalable field support function that strengthens customer adoption, accelerates issue resolution, and enhances overall customer success
• Create a cooperative, team based culture based on providing superior service and response that is aligned with overall group strategy
• Follow standard work that exists and identify and develop new processes to drive efficiency and support unique market needs where required
• Guide team on proper approach to handle customer escalations and directly engage with strategic customers proactively to resolve elevated issues
• Report out customer feedback to internal stakeholders to help guide continuous improvement that aligns with customer expectations
• Work with global operations, sourcing and quality team to align on providing timely, accurate answers to customer escalations in an efficient and streamlined process
• Support the Sales and Application Engineering team as partners for success
• Allocate workload delegation, monitor KPIs, and conduct regular performance reviews
• Provide coaching, training, and guidance to improve team capabilities and service effectiveness
• Supervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries
• Handle internal conflict resolution, and ensure a positive work environment
• Strengthen customer relationships through proactive communication and service excellence
• Guide the team in accurate documentation of inquiries, complaints, and transactions
• Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports

Requirements:

• Excellent verbal and written communication
• Expertise in SAP SD (mandatory)
• Experience managing a diverse, multi-region team is required
• Fluency in English mandatory
• Ability to travel internationally is required
• Bachelors Degree (preferably in Sales and Marketing)
• Analytical skills (Excel, reporting tools)
• Strong Problem solving and troubleshooting skills
• Multitasking and attention to detail
• Continuous learning/ Growth mindset
• Fluency in Chinese is a plus
• Some experience working in operations, sourcing and/or QC management is preferred
• Preferred 7–8 years of related experience