About this role

Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.

10+ years of product management experience with proven delivery of revenue-driving features
Deep understanding of e-commerce and merchant workflows
5+ years in e-commerce
Strong technical intuition; comfortable managing integrations and backend complexity
Demonstrated success optimizing UX and improving conversion rates
Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
Excellent collaboration skills across engineering, design, and business teams

Principal Product Manager

Key skills