About this role

As a Customer Service Advisor, you will be responsible for providing outstanding support to existing and prospective customers via phone and email.
You will ensure a high level of customer service for pre‑ and post‑sales cases, collaborating with related teams to find the best solution to resolve requested services.
Your mission will be to transform the customer experience through smart solutions, teamwork, and excellent communication.

Comfortable communicating verbally and in writing
Experience providing customer service over the phone
Experienced in customer service and confident handling critical or escalated cases
Customer-oriented with empathy for the customer’s situation and a strong desire to understand and meet their needs
Proficient with computers: typing and quickly navigating between multiple tools
Enjoys working in a team, contributing ideas, and helping the area grow
Basic knowledge of Microsoft Office (Excel and Word)
Good verbal and written communication skills in English

Customer Service Advisor – Portuguese Speaker

Key skills