Read and understand all items in client contracts;
Be responsible for maintaining client management routines and act as the main point of contact for the operation;
Be responsible for escalating issues to the appropriate levels to resolve day-to-day problems and conflicts;
Have knowledge and the ability to manage contract communications, leading the process and interfacing with cross-functional teams to ensure deliverables (creative, DBM, CRM, Performance, Activation);
Coordinate internal communication flows with different teams: creative, front-end, DBM;
Manage quality indicators to ensure operational efficiency;

Bachelor's degree in Communications, Business Administration, or related fields;
Advanced knowledge of Microsoft Office, with strong proficiency in Excel and PowerPoint;
Excellent verbal and written communication skills;
Experience in roles involving regular client contact;
Experience with digital platforms and CRM systems;
Knowledge of customer support operations (back-office support for Tier 1 and Tier 2 tickets).

Flex Office – 2 days remote work and 3 days in-office.
Birthday Day Off – Your special day, however you prefer to spend it!
Flexible hours – More autonomy to organize your schedule.
Health and dental insurance (SulAmérica).
Life insurance (SulAmérica).
Psychological counseling – Access to an online platform with psychologists.
On-site massage – A moment of relaxation during your day.
Relaxation room – To recharge your energy.
Total Pass – Access to gyms and fitness activities.
Flexible Meal Allowance – R$ 43.64 per day.
Childcare assistance – For children up to 5 years old.
Commuting support: transit voucher (VT), parking, or company shuttle – guaranteed mobility.
QultureRocks – Performance management and development platform.
Education assistance – From 12 months of employment, we invest in your learning.
Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment.
Newborn kit – A special gift for new parents.
Internal events and engagement activities – Team gatherings and social moments.
Exclusive benefits on special occasions – Because every special moment deserves to be celebrated!

Junior Account Executive

Key skills