Encourage customers to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs.
Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments.
Align customers with the enablement resources to drive adoption.
Be a self starter.
Track renewals and identify opportunities for upsells and cross-sells within your assigned customer base.
Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth.
Proficiency with customer success platforms, AI, automation tools, and other digital technologies.
Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously.
Own, drive and manage the renewals process in collaboration with the account team.
Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies.

1-4 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company.
Bachelor’s Degree or equivalent experience in Customer Success, Consulting or Account Management.
Proven experience working with stakeholders and efficiently communicating internal and external voices.
Strong skills in verbal and written communications, bias to action, and task management.
Knowledge of Salesforce.

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program

Customer Success Manager, Mid Market

Key skills