Take ownership of client relationships by thoroughly understanding their unique needs, objectives, and how they measure value and success
Actively manage client health by continuously monitoring and assessing account satisfaction, addressing any concerns, and implementing strategies to enhance the overall experience with Veriforce
Identify expansion opportunities and take ownership of the client renewal process to grow client relationships and ensure continued success
Apply strong process and project management skills to effectively navigate clients and internal teams through complex initiatives, ensuring successful outcomes
Conduct thorough business reviews and make on-site client visits to ensure that our clients’ evolving needs are met and to identify growth possibilities
Collaborate closely with Sales, Professional Services, Support, Finance, and Product to facilitate seamless handoffs and provide comprehensive guidance to clients throughout their journey
Develop deep and comprehensive industry and product knowledge
Serve as the voice of our customers, providing valuable insights to inform our sales processes and shape the product roadmap
Leverage data-driven insights to create strategic account plans and proactively deliver valuable information to customers, reinforcing the partnership's value, fostering trust, and nurturing customer advocacy

Exceptional communication skills to foster trust among your client base and colleagues
Resilient and gritty attitude, ready to tackle unique challenges and secure long
term client satisfaction
Ability to proactively identify and address issues, preventing and resolving client concerns
Positive attitude and a track record of driving positive results through cross
functional collaboration
Proficiency in data-driven decision-making to drive long-term account success
Strategic planning skills alongside a proven ability to manage complex accounts collaboratively, efficiently, and effectively
Experience in managing enterprise clients and overseeing renewals preferably related to solutions in Health & Safety, Procurement, or Supply Chain

Here are just a few of the great reasons you should join our team!

Work with a global team! We have colleagues and customers across North America and overseas.
Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
Veriforce provides
100% paid employee medical and dental insurance
Monthly contributions to Health Savings Accounts
A 401(k) match that is immediately fully vested
Outstanding time off benefits
Paid time off for volunteer activities
Remote work

All job offers will be contingent on successful completion of a drug screen and background check.

Customer Success Manager

Key skills