Senior UX Manager

Role Overview

• Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.
• Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.
• Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.
• Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.
• Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.
• Establish and champion UX principles and design frameworks that guide consistent decision-making across teams.
• Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable.
• Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple.
• Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.

Requirements

• 8+ years in UX/product design, with 3+ years managing designers
• Experience leading UX across both customer-facing products and internal/B2B tooling
• Track record of building or scaling a design function (hiring, establishing process, raising the bar)
• Strong portfolio showing end-to-end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows
• Experience working with and contributing to a design system used across multiple product surfaces
• Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
• Strong aptitude for leveraging AI to increase speed and quality of UX initiatives.
• Extensive knowledge of how AI is affecting how we build and provide services to users.
• Comfort with data-informed design — using analytics, usability testing, and user research to drive decisions

Benefits

• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture