Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.
Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.
Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.
Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.
Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.
Establish and champion UX principles and design frameworks that guide consistent decision-making across teams.
Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable.
Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple.
Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.
Requirements
8+ years in UX/product design, with 3+ years managing designers
Experience leading UX across both customer-facing products and internal/B2B tooling
Track record of building or scaling a design function (hiring, establishing process, raising the bar)
Strong portfolio showing end-to-end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows
Experience working with and contributing to a design system used across multiple product surfaces
Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
Strong aptitude for leveraging AI to increase speed and quality of UX initiatives.
Extensive knowledge of how AI is affecting how we build and provide services to users.
Comfort with data-informed design — using analytics, usability testing, and user research to drive decisions
Benefits
Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture