Customer Service Representative

Role Overview

• Act as a liaison between LabCorp, the customer base and patients.
• Resolve routine customer requests with internal software/procedures.
• Communicate with customers in a courteous, friendly, and professional manner.
• Meet productivity, quality, and service level standards through accurate and efficient customer support.
• Conduct thorough research using various databases to identify and address complex inquiries.
• Review test forms for accuracy and report or correct any discrepancies following standard operating procedures.

Requirements

• High school diploma or GED equivalent
• 1 or more years’ experience in a customer service role
• Preferred Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in a contact center/call center environment
• 1 or more years’ experience working in the healthcare industry
• Reliable internet connection
• 1 or more years’ experience with software applications such as Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems
• Minimum download speed of 50 Mbps
• HIPAA compliant dedicated distraction-free workspace
• Strong verbal and written communication skills
• Well organized and good time management skills
• Strong capacity for flexibility and responsiveness in managing changing workloads and priorities

Tech Stack

• SFDC

Benefits

• Medical, Dental, Vision, Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan