Key skills
Communication
About this role
Role Overview
- Responsible for servicing global clients in the International Control, Quality, Maintenance and Repairs (CQMR-I) area
- Bilingual support (Portuguese and English) via voice and email
- Communicating and managing requests via email
- Technical support mediating requests and overseeing actions to ensure service quality.
Requirements
- Strong verbal and written communication skills
- Fluency in English
- Empathy and active listening to understand customer needs
- Curious mindset with a willingness to learn and exceed expectations
- Ability to work collaboratively in a team
- Proactivity, attention to detail, and adaptability
- Results-oriented with commitment to targets and quality
- Advantage: analytical profile and interest in continuous development.
Benefits
- Transportation allowance (vale-transporte)
- Fuel allowance
- Meal and/or food voucher
- Life insurance
- Training programs
- Variable compensation
- Profit-sharing / Performance bonus (PPR)
- Medical and dental coverage
- Sponsorship for road races (running events)
- Product discounts
- Day off on your birthday
- Partnerships with partner companies (corporate discounts)
- Funeral assistance
- Childcare/babysitter assistance
- Pet health plan
- Wellhub