Govern operational content, ensuring information is kept up to date
Connect different areas to ensure alignment, consistency and effectiveness of deliverables
Map training needs and develop content and supporting materials
Monitor the effectiveness of actions taken (data literacy/knowledge is essential)
Support communication and scenario monitoring to create timely plans
Develop engagement and recognition initiatives to drive results

Experience in strategic roles involving communications, training and crisis management, ensuring clarity, consistency and agility of information
Strong results orientation, with data-driven decision making, tracking of performance indicators and metrics analysis
Excellent verbal and written communication skills, with the ability to adapt messages for different audiences and channels
Experience in crisis management, acting quickly, in a structured and collaborative way with relevant areas
Continuous focus on innovation, seeking process improvements, new communication approaches and technology adoption
Customer-journey oriented mindset, considering experience, efficiency and service quality
Familiarity with productivity and presentation tools (e.g., Excel, PowerPoint, SharePoint, AWS and data tools)
Experience with agile project methodologies, banking products, performance management, planning, preparing presentations and conducting studies using AI

Meal voucher (Vale-Refeição)
Transportation voucher (Vale-Transporte)
Food allowance (Vale-Alimentação)
Childcare assistance
Medical assistance / health insurance
Dental assistance / dental insurance
Life insurance
Private pension plan
Partnerships with Gympass and Totalpass
Partnership with Univers (Drogasil and Droga Raia)
Visits, bookings and accommodation at Itaú Unibanco Club (Guarapiranga, Itanhaém and São Sebastião)
Benefits and discounts at partner stores and services across Brazil and Latin America
Fique OK program (wellness program)
Corporate University
Discounts on financial products and services

Training, Communications and Crisis Management Analyst

Key skills