Business Operations & Strategy Manager – Mortgage Lending
United States
Full Time
1 week ago
No Visa Sponsorship
Key skills
AIAnalyticsLeadershipRemote Work
About this role
Role Overview
Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems
Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't
Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built
Own operational readiness for new product launches — pricing ops, channel strategy, making sure the machine is ready before the first file drops
Hunt down friction in the origination-to-close workflow and eliminate it — through automation, process redesign, or rallying the right people to make a call
Write the playbooks, training docs, and process guides that keep a fast-moving team aligned as we grow into new products and channels
Requirements
4–7 years in strategy & ops, product ops, or biz ops at a digital mortgage company, fintech lender, or real estate tech platform
You know the mortgage stack cold — LOS platforms (Encompass, ARIVE, Blue Sage), TRID timelines, what a change of circumstance actually means for the ops team
Strong analytical instincts — you can build a dashboard, design a reporting framework, and turn it into a clean recommendation leadership will act on
You've launched something in a regulated lending environment and know what it takes to do it right
You're energized by ambiguity — you'd rather write the playbook than wait for one.
Benefits
A collaborative, people-first culture with a passion for doing good and enjoying doing it
A unique opportunity to build our brand in the early stages
Competitive benefits and compensation, including 401(k) w/match