Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems
Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't
Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built
Own operational readiness for new product launches — pricing ops, channel strategy, making sure the machine is ready before the first file drops
Hunt down friction in the origination-to-close workflow and eliminate it — through automation, process redesign, or rallying the right people to make a call
Write the playbooks, training docs, and process guides that keep a fast-moving team aligned as we grow into new products and channels

4–7 years in strategy & ops, product ops, or biz ops at a digital mortgage company, fintech lender, or real estate tech platform
You know the mortgage stack cold — LOS platforms (Encompass, ARIVE, Blue Sage), TRID timelines, what a change of circumstance actually means for the ops team
Strong analytical instincts — you can build a dashboard, design a reporting framework, and turn it into a clean recommendation leadership will act on
You've launched something in a regulated lending environment and know what it takes to do it right
You're energized by ambiguity — you'd rather write the playbook than wait for one.

A collaborative, people-first culture with a passion for doing good and enjoying doing it
A unique opportunity to build our brand in the early stages
Competitive benefits and compensation, including 401(k) w/match
Choice between hybrid and fully remote work
Flexible PTO
11 paid holidays

Business Operations & Strategy Manager – Mortgage Lending

Key skills