Responsible for the effective day-to-day management of capacity, productivity, quality control, and system functionality within User Acceptance Testing and reconciliation operations
Operates as a subject matter expert and autonomous decision-maker, leading highly technical teams through complex testing, reconciliation, and issue resolution activities
Oversee daily operations related to capacity planning, productivity management, quality control, and system functionality across UAT and reconciliation activities
Establish and continuously enhance operational procedures, systems, and principles supporting information flow, data management, and testing utilization
Develop and maintain documented processes for test plan management, testing utilization, and escalation handling
Partner with Product Management, Information Technology, and Enrollment, Membership, and Billing teams to support user acceptance testing, release readiness, and reconciliation efforts

Bachelor’s degree in Business, Computer Science or equivalent experience
4+ years of related operations and/or IT experience, preferably in healthcare
Strong understanding of relational database concepts
Experience with report and/or query development
Previous experience as a lead in a functional area or managing cross functional teams on large scale projects
Advanced knowledge of Microsoft applications, including Excel, PowerPoint, and Visio preferred
Experience with UAT, quality testing, or data reconciliation in managed care or Medicaid environments preferred
Familiarity with claims systems and testing tools preferred
Prior supervisory or people leadership experience preferred
Six Sigma certification desirable.

Supervisor, UAT Operations

Key skills