Technology Operations Manager

Role Overview

• Lead 24x7x365 IT operations, being responsible for system stability, performance and the resolution of critical incidents.
• Orchestrate war rooms and conduct root cause analysis (RCA), ensuring corrective and preventive actions are well defined and executed on schedule.
• Coordinate and provide technical support to Infrastructure, Networks, SRE, Information Security, Helpdesk, DBA and Support teams.
• Operate with both technical and product-oriented perspectives, working closely with agile squads in partnership with development and product teams.
• Actively participate in agile rituals (planning, review), manage requests via Jira or similar tools, and ensure clear visibility of priorities.
• Drive change and deployment processes, ensuring quality, security and stability of services.
• Represent the area in audits, certifications (ISO, SOC, etc.), RFPs and client meetings, ensuring policies and documentation are up to date.
• Monitor KPIs and SLAs, and provide periodic reports and analyses to the executive management.
• Manage technology contracts and vendors, ensuring service levels, contractual compliance and effective performance in critical situations.
• Oversee budgeting with a focus on resource optimization, capacity planning, cost forecasting (cloud and on-premises) and CAPEX/OPEX control, seeking operational efficiency without compromising quality. Responsible for cost-benefit and ROI analyses for technology projects, and supporting prioritization of investments aligned with strategic business value.
• Implement and evolve Infrastructure as Code (IaC) practices using tools such as Terraform, Ansible, CloudFormation and CI/CD pipelines.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems or related fields.
• Minimum of 8 years in technical roles within infrastructure, networking, cloud or security, with at least 5 years in technical leadership.
• Experience in high-criticality, high-availability environments, with a track record in incident management, service stability and running war rooms.
• Hands-on knowledge of cloud environments (AWS, GCP or Azure), network security, observability tools (Prometheus, Grafana, ELK, etc.) and automation.
• Experience with agile methodologies (Scrum, Kanban) and tools such as Jira, Confluence, Trello or similar.
• Experience with information security standards and certifications such as ISO 27001, SOC2 and LGPD (Brazilian data protection law).
• Experience with SRE practices, including defining and monitoring SLOs/SLIs/SLAs, full observability, pipeline automation and resilience testing. Strong command of scalability and high-availability strategies, incident management with learning-oriented post-mortems, and promotion of a reliability culture across development, operations and security.
• Experience with ITIL / COBIT / Service Governance (e.g., ITIL for incidents, problem management, organization, planning and change management).
• Ability to lead multiple teams and ensure continuous value delivery in dynamic, high-criticality environments.
• Knowledge and hands-on experience in managing technology contracts and vendors, focused on performance, cost-effectiveness and strategic alignment.
• Advanced English, to engage with vendors outside the country.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Grafana
• Prometheus
• Terraform

Benefits

• Prescription drug coverage plan
• 50% coverage for general prescription medications and 100% coverage for women's health medications.
• 360° well-being: Totalpass
• Conexa Saúde: online therapy
• Personalized meal plans
• Wellness check-up: assess your physical and mental health
• Physical and mental well-being content
• Platform with over 3,500 video classes across multiple fitness modalities
• Commitment to diversity
• No dress code (feel free to wear shorts whenever you want!)
• Bridge days for all holidays
• Birthday day off
• Lots of fun (we love a party!)
• Hybrid model (3 days in the office in São Caetano do Sul).