Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation.
Collaborate with customers to gather requirements and align on the solution design to meet their business objectives.
Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations.
Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly.
Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise.
Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.
Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations.
Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes.
Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process.

2-5 years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 1+ years of managing software implementation projects
Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery
Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way
Ability to manage multiple projects and priorities in a fast-paced environment
Strong execution mindset with a focus on operational excellence
Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders
Social services, EHR software, HIPAA, or AWARDS experience are preferred.

Implementation Consultant

Key skills