Operate and sustain AI agents, focused on a high-criticality B2C environment.
Understand and operate the Agent Factory architecture, including transactional, commercial and specialist agents.
Analyze agents' dynamic execution flows (steps, decisions, API calls and CRM integrations).
Evaluate and evolve prompts, flows and knowledge bases, ensuring:
Response coherence
Adherence to business rules
Security and governance
Analyze logs, traces and observability metrics (LangChain and related tools), identifying:
Inappropriate behaviors
Root causes
Operational and business impacts
Perform incident and problem analysis and resolution related to:
CRMs
APIs
AI agents
Prompt Engineering
Work collaboratively with:
Business teams
Agent Factory
Development squads
Data and Architecture teams
Support the solution's lifecycle with a RUN + Evolution mindset, balancing stability and innovation.
Requirements
Minimum of 4 years of IT experience, preferably in critical environments.
Experience with:
AI Agents architecture
Prompt Engineering
LangChain
API integrations
Ability to read, interpret and adapt Python code used by agents
Experience in mission-critical operations, including incident management, root-cause analysis and continuous improvement
Ability to translate technical issues into business impacts
Desirable:
Experience with CRM systems
Knowledge of Agile, SRE, ITIL, and systems support and operations
Experience with knowledge bases, content curation and versioning
Experience in agile environments and large-scale digital products
Advanced English
Tech Stack
Python
Benefits
Choose the benefits package that best fits you and your dependents via a digital platform offering options such as gym memberships, meal and food vouchers (VR/VA), pharmacy assistance, health insurance, dental insurance and life insurance.
Corporate mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan — truly unlimited — on the best mobile network, now faster with Vivo 5G.
Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
Eligible to receive an annual bonus or performance-based pay (PPR).
Plan for your future with a private pension plan.
Have children? You are eligible for a subsidy to help with school, daycare or nanny expenses.
Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
Work remotely up to 2 days per week. #Mobility
Flexible working hours.
Enjoy a day off (Day Off) to celebrate your birthday.
Participate in one of the largest corporate volunteer programs and help make a difference.
Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
Grow your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
Access initiatives to improve your physical, emotional and social well‑being through #VivoBemEstar — including appointments with nutritionists, psychologists, social workers, telemedicine and more.
All our vacancies are open to people with disabilities and/or requalified professionals. We have a culture that values diversity, differences and people’s potential. #VivoDiversidade #VemPraVivo