Senior Analyst, Systems

Role Overview

• Operate and sustain AI agents, focused on a high-criticality B2C environment.
• Understand and operate the Agent Factory architecture, including transactional, commercial and specialist agents.
• Analyze agents' dynamic execution flows (steps, decisions, API calls and CRM integrations).
• Evaluate and evolve prompts, flows and knowledge bases, ensuring:
• Response coherence
• Adherence to business rules
• Security and governance
• Analyze logs, traces and observability metrics (LangChain and related tools), identifying:
• Inappropriate behaviors
• Root causes
• Operational and business impacts
• Perform incident and problem analysis and resolution related to:
• CRMs
• APIs
• AI agents
• Prompt Engineering
• Work collaboratively with:
• Business teams
• Agent Factory
• Development squads
• Data and Architecture teams
• Support the solution's lifecycle with a RUN + Evolution mindset, balancing stability and innovation.

Requirements

• Minimum of 4 years of IT experience, preferably in critical environments.
• Experience with:
• AI Agents architecture
• Prompt Engineering
• LangChain
• API integrations
• Ability to read, interpret and adapt Python code used by agents
• Experience in mission-critical operations, including incident management, root-cause analysis and continuous improvement
• Ability to translate technical issues into business impacts

Desirable:

• Experience with CRM systems
• Knowledge of Agile, SRE, ITIL, and systems support and operations
• Experience with knowledge bases, content curation and versioning
• Experience in agile environments and large-scale digital products
• Advanced English

Tech Stack

• Python

Benefits

• Choose the benefits package that best fits you and your dependents via a digital platform offering options such as gym memberships, meal and food vouchers (VR/VA), pharmacy assistance, health insurance, dental insurance and life insurance.
• Corporate mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan — truly unlimited — on the best mobile network, now faster with Vivo 5G.
• Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
• Eligible to receive an annual bonus or performance-based pay (PPR).
• Plan for your future with a private pension plan.
• Have children? You are eligible for a subsidy to help with school, daycare or nanny expenses.
• Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours.
• Enjoy a day off (Day Off) to celebrate your birthday.
• Participate in one of the largest corporate volunteer programs and help make a difference.
• Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
• Grow your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
• Access initiatives to improve your physical, emotional and social well‑being through #VivoBemEstar — including appointments with nutritionists, psychologists, social workers, telemedicine and more.
• All our vacancies are open to people with disabilities and/or requalified professionals. We have a culture that values diversity, differences and people’s potential. #VivoDiversidade #VemPraVivo