Act as a strategic partner to the Enterprise Director, maintaining strong relationships with Roo’s Enterprise clients and partnering with key client stakeholders to align their hospitals’ priorities with Roo, with the goal of retaining active hospitals.
Facilitate executive relationships alongside the Enterprise Director, ensuring a smooth transition from the Enterprise sales process through implementation and day-to-day account management with the goal of reducing turnaround time of activating corporate hospitals, getting their onboarding scheduled, and working with the local Roo reps to get the hospitals to post their first shifts.
Be a champion for our clients and work with our internal cross-functional teams to translate customer feedback into product insights
Collaborate with key corporate accounts to streamline the bulk upload and onboarding process for all hospitals within their organization, ensuring a smooth integration into Roo's platform
Co-lead the implementation and onboarding process across Roo territories, ensuring timely scheduling and coordination, and establishing rapport with local Roo representatives to facilitate smooth transitions, particularly during expansion phases, with the goal of increasing shifts posted within the first month of having access to the Roo platform
Manage inbound emails/chats from Enterprise clients (and leads) regarding requests, product bugs/glitches, cancellations, alterations, etc., in a timely manner with bias to urgency
Serve as a liaison between corporate/Enterprise hospitals and local Roo reps; identifying downgrades in activity per corporate group in each Roo market, and partner with local Roo reps to proactively reduce churn
Plus proactively identify and address any additional activities or tasks requiring Enterprise support, demonstrating flexibility and initiative in meeting client needs and Roo’s organizational goals
Requirements
3+ years Veterinary Industry experience (Corporate preferred)
3+ years of enterprise level SaaS account management experience
Ability to innovate and navigate ambiguity — this is an early stage startup environment scaling rapidly
Are data-driven and possess the ability to understand clients’ business goals, anticipate future needs by analyzing market trends, and identify ways to continuously grow by crafting tailored solutions
Have proven ability to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product both internally and externally
Are solutions-oriented and resourceful -
might not have all the answers, but you know how to find them
Experience with organizing and developing SOPs
Proven track record in driving revenue growth and expanding market penetration
Ability to collaborate cross-functionally with sales, marketing, product, and operations teams to align strategies and achieve business objectives
Strong presentation skills and experience in delivering compelling pitches and presentations to executive-level stakeholders
Strong communication skills (a written prompt will be part of the interview process).
Ability to travel up to 30% of the time for heavier conference travel seasons.
Benefits
Accelerated growth & learning potential.
Stipends for home office setup, continuing education, and monthly wellness.
Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
401K
Unlimited Paid Time Off.
Paid Maternity/Paternity and reproductive care leave.
Gifts on your birthday & anniversary.
Opportunity for domestic travel, including for regional team building events.