Own and grow enterprise employer relationships after initial launch.
Manage a portfolio of employer partners, driving sustained engagement, launching repeatable campaign initiatives, and generating measurable employee utilization over time.
Lead strategic planning conversations, coordinate cross-functional execution, and ensure each partnership delivers clear, measurable impact.
Protect retention, increase engagement depth, expand campaign scope, and translate employer commitment into sustained employee starts.

5+ years of experience in B2B account management, customer success, or partnership management, with demonstrated success growing and retaining existing accounts.
4+ years owning performance-based metrics tied to account growth, retention, engagement, or utilization.
3+ years managing enterprise clients (3,000+ employees) in complex, multi-stakeholder environments.
Experience leading structured business reviews, strategic planning conversations, or annual account planning with external stakeholders.

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Strategic Partnership Account Manager

Key skills