Take on various tasks in IT administration for MS Windows servers and clients as well as mobile devices
Act as the first point of contact for colleagues and resolve incidents in 1st
and partially 2nd-level support
Ensure smooth onboarding of new colleagues and set up users and devices
Support users in the use of software and hardware
Log and track support requests in the Jira ticketing system
Escalate complex issues to the appropriate specialist departments
Document processes, system configurations and changes in Atlassian Confluence and the Jira ticketing system

Completed vocational training in IT, e.g., IT specialist for system integration (m/f/d), or an equivalent qualification
Experience with ticketing systems such as Atlassian Jira and remote support tools
Basic knowledge of server administration and network environments
Familiarity with concepts such as DNS, Active Directory/LDAP, Wireshark, PowerShell, and the OSI model
Experience operating MS Windows Server environments is an advantage
Previous experience in IT support or a help desk is required
Technical affinity and curiosity
Strong problem-solving skills
Service-oriented approach to work
Driver’s license (category B or class 3)
Willingness to travel for regular regional assignments
Good command of German and English
Strong team and communication skills

A secure permanent position from 30 hours per week with a competitive salary
Mobile working to improve work–life balance
Flexible working hours for more freedom in your daily work
30 days of vacation for a balanced work–life balance
Stock program with discounted conditions and free shares
Employee referral program with bonuses up to €3,000
Bike leasing for eco-friendly and flexible mobility
Gym subsidies to support your health
Childcare allowance to support families
Pension and health-care contributions for long-term security
Eyeglass allowance to ensure proper vision at work
Corporate benefits program with numerous discounts from many partners
Personal development through structured onboarding, further training and long-term perspectives
Innovative projects with varied tasks and a modern working environment
Contribute to the energy transition through sustainable projects and active climate protection
Highest level of occupational safety thanks to clear standards, training and the goal of “zero accidents”

IT Help Desk Agent

Key skills