Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
Deliver exceptional service standards and key performance indicators (KPIs).
Liaise with internal and external parties to resolve queries within deadlines.
Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
Analyze aging reports and allocated portfolios.
Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
Provide support, mentoring, and guidance as needed.
Participate in continuous improvement initiatives.

Graduate or possess a professional qualification in a finance-related discipline.
Minimum one year of experience in credit control.
Proficient in written and spoken English; Portuguese is advantageous.
Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
Patient and respectful towards clients while being professionally firm in debt recovery.
Proficient in Excel and Outlook.

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Senior Insurance Credit Controller – Process Associate, German

Key skills