HR Service Center Representative

Role Overview

• Responds accurately to a high volume of calls demonstrating outstanding customer service skills.
• Receives, investigates and responds to all customer inquiries using knowledge base system.
• Conducts customer call backs within established time frames or provide update on delays.
• Logs detailed and accurate information on calls received in the case management system.
• Interprets and responds clearly and effectively to all verbal or written requests for information.
• Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts.
• Utilizes CCHS heat methodology when service issues arise.
• Stays current on recent federal, state and case law changes through monitoring labor law updates that impact organizations policies and procedures.
• Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends.
• Conducts exit interviews with all role model staff within established time frames to assist in resolving if corrective action may retain valued staff members.

Requirements

• High school diploma required (Bachelor’s degree preferred).
• Two years’ customer service and Human Resources experience required.
• Previous call center experienced preferred.
• An equivalent combination of education and experience may be substituted.

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!