Pharmacy Account Manager

Role Overview

• Participate in PQS business and new product development in the pharmacy sector.
• Example: EQUIPP Copilot launch, GTM readiness and adoption.
• Manage the services delivered to assigned pharmacy clients including monthly reporting efforts, access to EQUIPP and any network processes.
• Oversee development and execution of contracts for assigned pharmacy clients and their various support networks
• Establish service levels for assigned pharmacy clients and improve engagement/embeddedness with EQUIPP performance information.
• Develop and enrich communications with other team members that will be shared with pharmacy team, including “PQS Monthly Notes” and the “EQUIPP Refresh Notice”.
• Contribute to Weekly Client Services calls for both internal and external stakeholders
• Create and support a process of goal setting for individual accounts and overall goals and targets to reach those goals on an annual basis.
• Including facilitating the process of any new work or development items identified and being the customer’s champion for the work from inception to deployment.
• Responsible for client relationship management with a select group of pharmacy clients.
• Build and maintain positive relationships with select pharmacy clients.
• Improve and expand user engagement and experience with EQUIPP performance data.
• May include travel to corporate headquarters for select clients.
• Develop tailored approaches to manage relationships based on client needs.
• Provide client specific guidance on adoption of quality improvement processes that can impact performance measurement scores.
• Provide training and resources for clients as it relates to medication-related quality measures and specifically, use of EQuIPP
• Attend Conferences and trade shows where community pharmacists are the primary audience
• Improve utilization of EQUIPP Support through current support service desk, covering PQS contract-related questions from pharmacies or general support questions from select pharmacy clients.
• Work collaboratively with all PQS staff as well as its parent companies to ensure that PQS’s mission and plans are carried out successfully
• Travel
• Approximately 30% of the time will be spent out of the office

Requirements

• A Bachelor’s degree
• Solid understanding of pharmacy marketplace
• Solid understanding of quality measurement for medication use and management
• Medicare Stars, HEDIS and/or pharmacy clinical services.
• Excellent communication skills and the ability to build/maintain customer relationship.
• Excellent work ethic, including the ability to achieve with minimal supervision.
• Ability to observe high levels of business protocol and to maintain confidentiality.
• Must be able to work under pressure and meet sensitive timelines.
• Understanding of quality measurement system.

Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short
• and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.