Serve as the primary point of contact for nebulaONE subscription clients.
Build and maintain strong, long-lasting client relationships.
Understand clients’ business objectives and proactively address their needs.
Monitor client accounts to ensure subscription usage, renewal, and expansion.
Educate clients on nebulaONE features, updates, and best practices to maximise value.
Address client enquiries, troubleshoot issues, and coordinate with technical teams for resolution.
Advocate for clients internally to ensure their feedback and concerns are addressed.
Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
Deliver regular account reviews and usage reports to clients.
Collect and relay client feedback to product and project teams for continuous improvement.

At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).
Familiarity with budget tracking, reporting, or resource management in a project setting.
Strong and professional communication skills (both verbal and written).
Ability to work independently on assigned tasks.
Excellent organisational skills, including multitasking, prioritization, and time management.
Strong client service orientation with proven collaboration skills across diverse teams.
Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.
Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).

Customer Success Associate

Key skills