Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
Troubleshoot complex issues and provide timely resolution.
Create, maintain, and publish articles for Flexera's Knowledge Base.
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America).

3 to 4Yrs Experience
Passionate customer orientation and dedication.
Strong analytical and problem-solving skills.
Possesses intellectual curiosity.
Eagerness to learn new technologies/skills.
Possess excellent communication and interpersonal skills.
Excellent verbal, written, and listening communication skills in English.
Applies an appropriate and effective communication strategy for the situation, context, and target audience.
Successfully conveys and receives intended messages while maintaining relationships.
Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
Needs to be able to work well in a team setting and collaborate with colleagues.
Thrives within a globally diverse team and across the organization to achieve goals.
Puts the team's best interests ahead of self.
Adapts and responds to the changing environment and creates opportunities for positive change.
Works to understand and support others' needs.
Comfort in a fast-paced environment where team success is encouraged.
Experience with at least one Cloud provider (AWS, GCP, Azure).
AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
Familiarity with Container technologies (Kubernetes) preferred.
Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

Technical Support Engineer

Key skills