Salesforce Business Systems Analyst, Quote to Cash

Role Overview

• Analyze business requests and translate into functional specifications
• Develop and document deep business processes and domain knowledge
• Capture use cases, user stories, and acceptance criteria for new requests
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
• Partner with Finance and Accounting stakeholders to map and improve end-to-end processes across Order-to-Cash (e.g., invoicing, credit/collections, revenue recognition inputs, and financial close impacts)
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing
• Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director
• Responsible for understanding business requirements, creating/grooming user stories
• Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,
• Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Requirements

• A bachelor’s degree or an equivalent qualification is required.
• 5+ years’ experience as a Business Systems Analyst
• Experience with core finance systems (ERP/GL) and related processes (e.g., Order-to-Cash, invoicing, revenue recognition); experience with CPQ and/or billing systems and their Salesforce integrations (e.g., NetSuite and LogiSense)
• Hands-on experience documenting and supporting Salesforce-to-ERP integrations (e.g., APIs, middleware/iPaaS, ETL), including data mapping, reconciliation, and error handling
• Great at execution, communication, critical thinking, coordination of work, and problem solving.
• Ability to be organized, timely follow-ups, proactive at communication
• Proven ability to elicit requirements and translate them into user stories with clear acceptance criteria
• Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
• Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements
• Strong written communication skills, including process documentation, release notes, and end-user enablement materials

Tech Stack

• ERP
• ETL

Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• The more inclusive we are, the better we are.
• Five9 is an equal opportunity employer.