Provide daily direction to team members including training, work assignments, and problem-solving
Develop and mentor staff, providing guidance on how to perform various tasks and navigate the organization
Facilitate regular check-ins with team members to offer support and ensure a high level of performance
Ensure team members are knowledgeable and accountable for CCL’s processes, procedures, and systems
Responsible for the hiring and onboarding of team members when needed
Create and reinforce an environment of teamwork and team building within the Operations Delivery team
Perform the team appraisals, reviews, and development plans as well as participate in the Talent Review to represent and give input about the team
Work with Manager to support and enhance relationships within the global local framework and with cross functional partners
Act as a thought partner with Manager to present concepts and solutions for continued improvement to appropriate leaders within the organization
Collaborate cross-functionally, support, and communicate leadership initiatives and strategies that impact the team

Bachelor’s degree
2-4 years of relevant work experience managing virtual meetings, training, or a technical background/experience
Supervisory experience a plus
Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams)
Experience with Virtual Meeting platforms (Zoom, MS Teams, ClickUp) required
Program Management Professional (PgMP)®, Project Management Professional (PMP)® or Prince2 certifications preferred
Some travel may be required, primarily to CCL various physical locations and select client sites
Depending on the region of support, the ability to speak and write in Spanish may be preferred/required

Team Lead, Global Delivery Operations

Key skills