IT Operations Engineer, Equities Application Support

Point72 is a leading global alternative investment firm, and they are seeking an IT Operations Engineer to provide high-quality user support for trading platforms. The role involves maintaining communication with end users and stakeholders, resolving incidents, and assisting investment professionals during onboarding processes.

Responsibilities:

• Provide high-quality user support for trading platforms, liaising with brokers, service providers, internal technology teams, and investment professionals
• Maintain clear and proactive communications with end users and stakeholders during business-as-usual and business-impacting incidents
• Follow incidents through to resolution, and ensure documentation is thorough enough for post-incident analysis
• Build trust with users and manage their expectations around timelines and milestones
• Assist investment professionals during onboarding processes

Requirements:

• 5+ years of application support experience within the financial services industry
• Strong understanding of order management workflows
• Exceptional communications skills, including the ability to translate trading workflows and technical issues into clear, concise business language
• Basic proficiency with Linux and experience scripting in Python or Bash
• Ability to multitask, including the ability to triage and prioritize various issues in a fast-paced environment
• Commitment to the highest ethical standards