Collections Team Member II
Connecticut, United States of America
Contract
3 hours ago
$21 USD
Visa Sponsor
Key skills
Communication
About this role
Role Overview
- Contact all members with delinquent accounts that are more than 60 days past due.
- Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations.
- Assist members in restoring their good standing status with the Credit Union.
- Review and document status of accounts and initiate telephone contact on delinquent loans.
- Prepare correspondence on delinquent accounts requiring special handling.
- Establish and monitor payment plans whenever possible.
- Pull Credit Bureau reports when necessary.
- Achieve assigned goals monthly.
Requirements
- High School graduate or equivalent required.
- Excellent telephone and communication skills required.
- Experience successfully utilizing various computer programs including MS Office.
- Previous experience in a call center and/or financial institution preferred.
- Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred.
- Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws.
- Candidate must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities