Branch Operations Manager

Role Overview

• Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
• Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
• Enhance customer experience by ensuring smooth transaction processing and resolving issues promptly.
• Serve as a trusted expert, providing clarity on policies and guidance on execution.
• Build and maintain strong relationships with customers.
• Conduct cash counts and maintain accurate audit logs.
• Assist colleagues in achieving their developmental goals.

Requirements

• High school diploma, GED or equivalent education
• Required.
• 3+ Years Demonstrated successful experience in branch banking or a related operations/support function
• Required.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
• 18+ Months Cash handling experience
• Required.
• 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment
• Required.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills.
• Proven ability to build relationships and enhance customer experience.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.

Benefits

• Competitive rewards package
• Health insurance
• Paid time off
• Professional development opportunities